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To open a PDF file you have two options. You can download a program called Acrobat Reader and install it onto your computer. The program is available free of charge from the Adobe Acrobat site. Because the download is large - typically between 8MB and 16MB - you may find it easier to find a copy of the program on one of the CDs distributed by computer magazines. The second option is to use an online PDF conversion tool. You can visit the Adobe Acrobat website, type in the address of a PDF file and get it to translate the file into a more readable format while you wait. Or you can email the address of the file (or the file itself) to Adobe, and they will email a translation back. These translations of the files may not be as clearly formatted as the original PDF file.

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In short, no - the service (including the computers that operate it) are held in a secure environment and are encrypted when sent over the internet. Chat records can only be accessed by your clinician.

Yes, but only temporarily (for 24 hours). This enables your clinician to make the relevant notes on your medical record.